Resume
Jesse Lowe
UX Designer · San Jose, CA
Experience
Barracuda Networks
Campbell, CA
Senior Director of User Experience
Jun 2022 – Present
- Lead UX strategy and execution across enterprise cybersecurity SaaS products serving hundreds of thousands of customers globally
- Manage design managers and a growing team of designers across multiple product lines
- Owned end-to-end license compliance initiative recovering tens of millions in annual revenue through improved billing enforcement
- Present design strategy and business outcomes directly to executive leadership
Director of User Experience
Jun 2019 – Jun 2022
- Scaled the design organization and established cross-functional design processes across multiple product lines
- Drove design systems adoption to improve velocity and consistency across teams
- Led product design across security, backup, and networking product lines
Security UI/UX Manager
Apr 2015 – Jan 2020
- Managed UX design for Barracuda's security product portfolio
- Built and led a team of UX designers; established design standards and processes
User Experience Architect
Jun 2013 – Apr 2015
- Architected user experience across Barracuda's security and networking products
- Developed design patterns and interaction standards adopted across the product line
Mercedes-Benz Research & Development North America
Palo Alto, CA
Human Machine Interaction / UI Designer
Dec 2012 – Jun 2013
- Designed in-vehicle human-machine interfaces for next-generation Mercedes-Benz vehicles
- Collaborated with engineering and research teams to prototype and validate HMI concepts
eBay
San Jose, CA
User Experience Designer
Jun 2012 – Dec 2012
- Designed user experience for eBay's consumer marketplace products
islanguage
Remote
Co-Founder
Mar 2012 – Jun 2013
- Co-founded an education technology startup helping students learn foreign languages through an innovative online platform
- Designed paper/pencil, wireframe, and pixel-perfect mockups for module concepts
- Developed and maintained islanguage.com, including information architecture and customer-facing code
- Conducted UX research including card sorting, A/B testing, and analytics analysis
Hitachi GST (HGST, a Western Digital brand)
San Jose, CA
Technical Support Global Web Manager
Dec 2010 – Jun 2012
- Managed all Hitachi GST global technical support websites, overseeing development, implementation, and customer experience
User Experience Designer
2009 – Jun 2012
- Created storyboards, wireframes, and high-fidelity prototypes for Windows, Mac, iOS, Android, and web applications
- Designed and conducted usability testing; translated findings into event sequence diagrams and user workflows
- Redesigned online technical support portal, resulting in a significant increase in self-service activity
- Conducted out-of-box testing with an emphasis on improving customer delight
Senior Graphic Artist
Apr 2009 – Dec 2010
Fabrik
Graphic Artist
May 2008 – Jan 2009
Harveys
Sr. Graphic Designer
2006 – 2008
MobileGates
Multimedia Director
2004
Delconn Wireless
Art Director
2002 – 2003
Skills
Product Design
Interaction Design
User Research
Design Systems
Journey Mapping
Wireframing & Prototyping
Design Strategy
Cross-functional Leadership
Managing Managers
Executive Communication
Product Strategy
Figma
Education
Art Institute Orange County
Web Design & Interactive Media
2005 – 2007
Patents
Configuring Wireless Devices Over a Wireless Connection
US Patent 20130326069 · Issued May 30, 2012